Your payment with mypura.com can fail for several reasons, most commonly because your card has expired or there are insufficient funds in your account.
If your card has expired, you can update your payment method by following this handy guide
How do I update my payment method on my subscription?
We’ll automatically attempt to take the payment the next day, so if any payment issues have been fixed on your end, your order should go through successfully.
If you would like your order dispatched the same day please email our customer service team on: firstname.lastname@example.org or call us on: 01829 708980
Please note: We’ll attempt to take payment for a subscription order for a maximum of six times. If we are unable to successfully take the payment after these attempts, your order and Pura subscription will be cancelled.