We are happy to refund or exchange any order returned to Pura within 40 days of the purchase date. It is essential to ensure any products are returned in their original state, original packaging and unused.
If you would like to return products, please contact us at firstname.lastname@example.org with your order number and the Pura team will get in touch to try to help you as best we can.
Customers may be liable for postage incurred by returning the items to us, we'll always try and handle each request fairly. Returned goods will need your order number, which can be found on your order confirmation email.