11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at [NUMBER] or write to us at firstname.lastname@example.org.
11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. For more information on your legal rights please visit citizensadvice.org.uk.
11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage or collection. Please email us at email@example.com to let us know that you are returning the products to us